Welcome to a New Cuddly, with news of another on the way .

Good afternoon Everybody - this is Cy Bear being allowed to chat to you! Seems to have been quite some time since we last were together, but Isobel has not been idle in the interim, and of course she has to be available to type what I'm about to tell you, or else it doesn't get done.  Life goes on very quickly here at The Hospital of St. John, and looking at the date of the last post Isobel published, it is already 12 days since it happened.   So, with no more ado, please allow me to introduce George Green, the newest Dressed Rabbit to join our shop at www.COLDHAMCUDDLIES.Etsy.com

Etsy Listing #185804697

This Brown Plush Toy Rabbit is the latest to be made from the vintage toy pattern used for all the other dressed Gentlemen Rabbits.

His matching Green Boots are made from Glove Quality Leather and he is stuffed with polyester fibre fill

meeting all international safety standards.

 Unlike the other adult Rabbits, he has a smart yellow bow tie with pearl button tie pin.  His Aquamarine Striped Jacket is closed with a matching pearl button, which can open to display his very smart Green Satin Waistcoat.  He has a White Felt Collar.  He does not undress any more than opening his jacket.

George Green Rabbit measures 17.5 inches - 40.4 cms (tip of ears to sole of boots) and weighs approx. 7 ounces (205 g).  Isobel did not intend to make George Green Rabbit, because the original plan was to replace another Brown Dressed Gentleman Rabbit, known to his friends as Uncle Brendan.  He had a Green Velvet Jacket and Brown and Cream Striped Trousers, with Tan Leather Boots and versions have found homes in France, Washington State and elsewhere since our Shop opened in 2010.  Because some of the fabrics used when Uncle Brendan was first made have been used up, Isobel was looking through her fabric stocks, found these and decided she'd make George's clothing instead - and  hey voila! to mix my expressions a little - we now have George Green himself.   (We do have two Brown Rabbit Heads ready to be stuffed - one of which could well end up as the next replacement Uncle Brendan, although he may not have the same colour jacket as he originally did.  The trousers are still capable of repetition, as are his tan leather boots).  We're about to be joined by a really new Cuddly - in the shape of  a Big Koala Bear. He is based on Big Koala, who came as a Patient in our Stuffed Animal Restoration Clinic (Etsy Listing #79124185) when it first opened.  He looks like this now he's had his treatment and lives with a host of other Baby Koalas and Ed Ted (all of whom have been written about in our blog at the time of their treatments).

 There's quite a story attached to his arrival, which hasn't finished yet. When he is eventually made, he will not be the same colour as this Koala, because the fabric is rapidly running out and there doesn't seem to be any likelihood of our being able to get any more. Isobel is keen to be able to continue making our Baby  (Etsy Listing #55190188)  with this Light Brown Faux Fur for as long as possible.    The new version is being made with the same fabric was was used for these special Christmas order  Koala Head Kids Slippers.  (Because they were a custom order, they don't have an Etsy Listing, since they weren't sent to our Shop before leaving for their Forever Home).  

When the transaction - if it materialises - is complete, it will make a good addition to our blog posts I can tell you! Meanwhile, here is a final picture of George Green, complete with his White Cottontail in place.

   Right that's the lot from me for this post.  Do hope everyone is keeping well and that I'll be able to tell you all about Big Koala very soon.  In the meantime, please take care of yourselves, won't you?   Your Friend, Cy Bear

How difficult is it to give a Review?

Hello there Everyone - back once again, but this time with a question: 
 Just why is it so difficult these days for one to get a Review published on Etsy.com?   When I started on Etsy way back in February 2010 (that was registration day:  official selling only began in September 2010, because there was a need to build up the shop stock before I felt able to offer Cuddlies to the world) a review was valid once the goods had been dispatched.  The Buyer was expected to give their opinion on the purchase once the product had arrived:  meanwhile I was reminded on almost a daily basis that a review was expected from me.  I usually didn't complete the transaction until the Buyer had acknowledged receipt - at which time, fortunately, they all provided me with five star ones - and every completed order was matched with the requisite review. For my part, I always gave my Buyers a good review, and in turn found a great deal of "comfort" in being able to read what other sellers had said when meeting my Buyers for the first time.  As a hesitant Seller,  unfamiliar with on line business behaviour/techniques, it was helpful to see if the other side was "safe", "patient", "clearly knew what they wanted" etc. et al.  Now alas, that help is no longer available -  because sometime last year, Etsy decided that Sellers need no longer provide their opinion on how nice it had been to work with one's Buyers, and they set some time limits for Sellers to provide these reviews to be published.   In theory they should work well but in fact, as far as I am concerned, they don't.  According to my Shop stats, I have made 50 sales - but I only have 35 reviews, never mind that they are, to date, all Five Star Ones.  What happened to all the other sales' Reviews?  Because I have had some lovely comments from the happy buyers via Convo and/or email - whichever happened to be easier for them - but they weren't converted into the all important Review, which  - I am given to understand - can have an impact on how COLDHAMCUDDLIES is perceived by Google et al.

A fond Farewell from Cy Bear

The problem came to a head recently for the COLDHAMCUDDLIES shop when J.Anne Fullerton (JAF)  - instigator and buyer of Nick and Agatha Buchanan Wolf (shown with Cy Bear prior to their departure). They were subjects of two separate orders  (based on two existing  Foxes in the www.COLDHAMCUDDLIES.etsy.com shop).  JAF found herself unable to provide an official Review, even though she had expressed herself to be satisfied with the Toys on their arrival - quoted in the post published on February 16 in which The Special Story of Nick and Agatha was told.  Please feel free to go to our Archive (right side of this blog) and read the whole story, but for the purpose of this post, I'll repeat JAF's comment:
"Nick and Agatha arrived today. They are, in a word, astounding. I could not be more pleased with the quality of your craftsmanship. I'll be leaving great reviews for you. I will try to get good pics this weekend for you. Now I'm excited to see the rest of the family! I'll be in touch soon. Thank you again."

Time passed, and JAF kept in touch saying that she was trying to find how to give her Review, but still had not been able to.  There is a time limit (I've subsequently found out) for Reviews to be placed on the Etsy system - 60 days after the estimated date of arrival (by Etsy) following notification of the package's dispatch.  So, since it was still within that time I decided (with JAF's full backing) to approach Etsy Support to see what had gone wrong. 

 Now, if you have read the Post already mentioned, you will have discovered that in fact between us JAF and I had well and truly messed up the Etsy buying system.  Because between us we not only had not followed the now established Custom Order route, but also taken far too long to complete the orders (originally placed in October 2013 and not completed until the end of January 2014). The time frame was perfectly acceptable to JAF and myself - but alas the Etsy Purchasing System could not handle it. (Readers and Followers of this blog, with Etsy Shops, please take note!)  Also, Nick and Agatha did not actually have any Etsy reference numbers - other than ones for  Beau Fox (Etsy Listing #128704624) and a Lady Fox dressed in Buchanan tartan (Etsy Listing #65456642), not to mention a different Transaction Number as well!  Talk about working at cross purposes.

Nick Buchanan Wolf - showing off his tartan waistcoat

Thus, the time limit for reviews having run out, the Etsy Support response was :-

"Thanks for reaching out to us here at Etsy.  To clarify, if (JAF) reaches out to our team, her note will be made visible on your account.  However, that note will only be visible by Etsy Admin and unfortunately will not be able to be viewed on your public profile.

Again, when the review option expires on a transaction, sadly it cannot be reinstated.  I hope you understand.

I have been in touch with (JAF) today and recorded their wonderful review on your account.  I hope you find this resolution to be satisfactory.

We're glad to hear you are such a valued member of the Etsy Community! "

(The actual message contained JAF's email contact details:  for the purposes of this post, I have substituted them for the initials - Isobel).

Agatha Buchanan Wolf, with bonnet

JAF's  most recent contribution to this saga is as follows: 

"Dear Sirs,

  I wanted to make certain my positive experience is reflected somehow in her shop as her work is exceptional and I will be a repeat customer. Her craftsmanship, the quality of her product, her willingness to take on new challenges and overall communication were beyond expectation. She allowed me to substitute components and whole-heartedly stepped up to meet my needs. I could not be more pleased with the final results. She is truly an outstanding seamstress and businesswoman. Please relay my sincere gratitude for her efforts so that it can be seen by potential buyers on Etsy. Thank you."

What a Review!!  I couldn't be happier with it - but what to do next? The more folk who can see it, obviously the better it will be for the future of www.COLDHAMCUDDLIES.Etsy.com   Well having obtained the agreement of Etsy Support to use www.ColdhamCuddliescalling.blogspot.uk to publish it verbatim, and encouraged so to do by JAF,  this post is the result. 

In the interim, I have recently joined LinkedIn and a Group called the Etsy Professional Shop Owners.  (As if I don't have enough social media responsibilities already!).  They have a thread - very vocal it is too - which has concentrated on the difficulties involved in getting/giving reviews under the current Etsy arrangements.  Many of the discussion threads repeat my own frustrations - and I have promised to keep them updated as to what happens (or not!) to my specific predicament.  Thus once I've completed the usual promotions associated with this post (on my various Etsy Team Threads, Facebook, Twitter etc.) I shall be posting the link to this post on the LinkedIn site too.

Hopefully it will help to provide comfort/relevant information to potential CUDDLIES buyers as well as to those of us on Etsy who struggle to cope with the current Review system.  You may rest assured that both JAK and I will make sure that any future transactions between us are carried out via the Custom Order route.  Remember the same time limit for giving a Review remains - the Etsy estimated time of arrival of the goods at the intended destination and 60 days after that - will still apply.

There are many good things associated with one's relationship with Etsy.com.  But there are many frustrations too.  My main bugbear (I'm not alone, incidentally!)  is their habit of changing things (allegedly for a better Seller experience!) just as I get used to doing things and the way those changes can be implemented without any warning (unless, of course, one inhabits the many forums that Etsy organise for just such a purpose!).

Thank goodness, many of the Etsy teams to which I subscribe have Leaders/Members who are alert to these changes, and I get to know that way via their pleasantly time-consuming Chat Threads.  But in the interim:  anyone know how to conjure another 24 hours to each day?

Hope everyone is having a great day!  Isobel